Help

Contact Us

We’re here to help.

If you have any questions about your order, products, or general inquiries, feel free to contact us. Our support team is committed to providing fast and reliable assistance.

Customer Support
We typically respond to most inquiries within 8 hours. Our team operates across global time zones, including coverage aligned with U.S. customers — you can expect a reply the same day or by the next morning.

Contact Methods

You may  contact us using the chat or contact form on this page.

Phone Support
Phone: +1 424 261 6655
Our phone line supports U.S. customers for better service coverage. For faster assistance, we recommend contacting us via email.

Company Information
Company Name: SHUMEI CO., LIMITED 
Company Location: Hong Kong

Support Scope
We assist with:

Order status and tracking
Product information
Returns and exchanges
General inquiries

We aim to make your experience smooth and worry-free.

Thank you for choosing us.